Zichai Company adheres to the service concept "user’s interests first", takes "solve the problem and re-start genset first, analyses the reason later" as its service principle, timely and accurate solve quality problem, to ensure user win the maximum economic benefits.

•  Pre-sale, in-sale, after-sales full professional services;
•  Experience specialist staff, who will be on site quickly and reliably when needed;
•  24/7 on line service.

Professional service concept

Service features

Service warranty

▪  Company will send technician to guide the installation and commissioning of the equipment and train the operators and maintainers.  
▪  Company help the customers to establish the regulations and operation rules to ensure secure production and in-time maintenance. 
▪  Customer can send staff to Company to learn the working principles and operational and maintenance techniques. 

▪  Spare parts are supplied in time and accurately. And the quality warranties are the same with those of the assembled machines.